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Sweet Occasions

Frequently Asked Questions

What are your hours of operation?

We are open:

  • Monday – Friday: 8:00 AM – 6:00 PM
  • Saturday & Sunday: 9:00 AM – 4:00 PM

How do I contact you for special requests or questions?

You can contact us via:

  • Phone: (613) 889-7777
  • Email: berriesbylulu@gmail.com
  • Website Contact Form: Contact Us

What is the best way to transport your cakes or chocolate treats?

We recommend keeping treats on a flat surface (such as the car floor) to avoid any shifting or damage. We also suggest bringing a cooler bag if you’re traveling a long distance, especially if it's hot outside

Do you offer any nut-free products?

We do offer nut-free treats, but we do bake in a facility where nuts are used, so there is always a possibility of cross-contamination.

Do you offer pickup or delivery?

Yes! You can easily place an order for pickup at our home base studio, or choose delivery for added convenience. Please note that delivery is currently available in select areas of Ottawa. This includes: Orleans - Trim/Innes - St. Laurent - Gloucester - Vanier - Hunt Club - South Keys - Downtown Ottawa - Little Italy - Bronson - Westboro - Carling - Bayshore - Riverside South - Barrhaven - Kanata